PlatiScan Questions & Answers
Software
Problems with the Software?I can't start PlatiScan because the icon is missing
The RegKey for PlatiScan is missing
PlatiScan didn't start - RegKey expired?
PlatiScan starts but not the CANON SDK!
I have connected the camera to the PC but I can't switch to CANON SDK
Camera and CANON SDK runs but I still see no live-preview in the SDK
The taken images are too bright / dark
While I calibrate the system I get different values using the same measurement
What should I write down at Comment when I start a new project?
PlatiScan says I have to many catch points
The board is not catched properly, why?
I can't get a good contrast, what can I do?
Pre-Catch and Fine-Catch are done but I still don't see the small blue dots, what should I do?
Two frames above each other, I can't select the smaller one, what should I do?
After the CAD-import all devices are stuck in the top left corner, why?
The import worked, but if I move the device I also move my catchframes, how can I stop this?
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I can't start PlatiScan because
the icon is missing
- - You can find the platiscan.exe under "C:\Platiscan"
- - With a right click on it, the context menu will open
- - Under "send to" you will find something like "copy to desktop"
- - If you click on it, you should find the icon back on desktop
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The RegKey for PlatiScan is
missing
- - To get your RegKey please contact support@platiscan.com or call +49-711-7196832 / +49 (0) 172 141 50 37
- - Please have your PlatiScan serial-no. at hand
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PlatiScan didn't start -
RegKey expired?
- - The evaluation period of your PlatiScan system has expired.
- - Please contact the support
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PlatiScan starts but not the
CANON SDK!
- - Activate the "CANON SDK" under "Extras" -> "Camera source"
- - If this option is not valid then you only have a developer system.
- - If you click on the CANON SDK a extra window will open
- - Switch on the camera if it isn't on yet, then press "Reconnect"
- - Initialization will start and the live-preview should appear
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I have connected
the cam to the PC but I can't switch to CANON SDK
- - This is a developer system and is not usable for live-preview
- - For more information please contact the support
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Camera and CANON SDK runs
but I still see no live-preview in the SDK
- - Press "Reconnect" on the SDK
- - The camera will now be activated again and the live-preview should appear
- - If not check if the camera-mode is in the "Play-Mode" (A640)
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The taken images are
too bright / dark
- - Reset the
SDK-settings
-
- Flash = off
- Camera output = off
- Exposure = TV
- White Balance = Flourescent
- Exp. Comp. = 0.00
- ISO = 80 (50 if available)
- TV = 0.8sec
- - If you now take pictures they should be normal lighted.
- - If the picture is still to bright or dark then play a little bit with the "Exp. Comp."
- - The "TV"-option shouldn't be changed if not necessary
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While I calibrate the
system I get different values using the same measurement
- - Are all 4 lamps on?
- - Is the Repro placed on 59cm read from above?
- - Is the picture size set to "Large"
- - Check if the calibration template is placed correctly under the camera so that you see all four circles
- - Check if the black square is placed in the upper left corner
- - Are the gray and uv filter installed on the camera?
- - Is the correction value inserted (only if written on the template)?
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What should I write down at
Comment when I start a new project?
- - Here you can write down all information needed to repeat the test.
- - Maybe: Height of the camera, number of lamps, special settings for the SDK, specials with power supply, and so on.
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PlatiScan says I have to
many catch points
- - Activate the "precatch" check for the corners
- - Delete unnecessary precatch frames.
- - To view all precatch frames activate "View all" -> "View" or deselect "Only testframes"
- - For a board there are 2 precatch and 2 fiducial catchpoints required to catch it properly
- - For panel often also only 2 precatch points are sufficient
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The board is not catched
properly, why?
- - Check the contrast of the fiducials and the precatch frames
- - Is "Autocatch" activated under "Extras"?
- - Maybe you have to change the catch method
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I can't get a good contrast,
what can I do?
- - Try to use a colour-picker to get a better contrast
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Pre-Catch and Fine-Catch
are done but I still don't see the small blue dots, what should I do?
- - Press "Edit" -> "Catch board" or the key combination "CTRL + T" the dots should now be visible.
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Two frames above each
other, I can't select the smaller one, what should I do?
- - With right click on the bigger one the context menu will open
- - Now choose "Background"
- - The bigger frame is now in the background, you can achieve the same effect if you select the frame and press "B".
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After the CAD-import all devices
are stuck in the top left corner, why?
- - Check the import-file if all component information is in the same row and separated by the same field separator
- - Check if the "Import-Schema.INI" is correctly configured and all the fields are in the right order.
- - Check if the separator is correct and change it if not
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The import worked, but if
I move the device I also move my catchframes, how can I stop this?
- - If your are finished with the catch points, activate "View" -> "Only testframes"
- - Now only the test frames will be displayed.
- - And now you can move the frames without the catch frames.
